Job Title: Business Support Manager
Location: Farnham
Job Type: Full-Time
Introduction: We are seeking a highly skilled and motivated Business Support Manager to lead our dynamic business support team. This pivotal role focuses on enhancing team efficiency, ensuring compliance with industry standards, spearheading initiatives to improve customer service, and fostering inter-departmental collaboration. The successful candidate will be adept at managing business processes, developing effective systems, and building strong relationships with key stakeholders.
Key Responsibilities:
- Team Management: Lead and develop the business support and HR teams to ensure operational excellence and responsiveness. Provide mentorship, foster an environment that encourages professional growth and teamwork.
- Compliance: Monitor adherence to internal policies and external regulations, ensuring all business operations align with legal and ethical standards.
- Customer Service Improvement: Continuously assess and identify opportunities for enhancing customer service quality, implementing strategies that boost customer satisfaction and engagement.
- Process Management: Oversee and refine business processes, ensuring efficient operation and accurate reporting systems.
- Relationship Building: Establish and maintain effective relationships with internal and external stakeholders. Ensure clear, consistent, and effective communication across all levels of the organization.
- System Development: Develop and implement robust systems and processes that support efficient governance and operational agility.
- Risk Management: Identify potential risks to the organization and develop strategic plans to mitigate these risks, ensuring long-term stability and compliance.
- Equality Initiatives: Lead the organization’s equality strategy and action plan, promoting an inclusive workplace culture.
- Conflict Resolution: Address and resolve conflicts within the team, facilitating discussions and negotiations to maintain harmony and cooperation.
- Communication: Maintain close communication with all business functions, ensuring seamless integration and alignment of business support activities with overall organizational goals.
- HR Team Mentoring: Actively mentor the HR team, guiding them in implementing best practices in human resources management and employee relations.
- Liaison Role: Work in liaison with the Registered Manager, ensuring cohesive management practices and compliance across departments. Report directly to the Managing Director, providing strategic insights and updates on operational progress.
Required Skills and Qualifications:
- Proven experience in a managerial role within a business support context.
- Exceptional communication skills with the ability to negotiate and persuade effectively.
- High attention to detail and a commitment to delivering high-quality work.
- Strong ability to work independently and collaboratively in a team environment.
- Resilience and adaptability in a fast-paced and changing business landscape.
- Discretion in handling confidential information and making informed decisions.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Experience in developing and leading equality initiatives.
- Advanced problem-solving and conflict-resolution skills.
What We Offer:
- A competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment committed to diversity and inclusion.
How to Apply: Interested candidates are invited to submit an application via below link.
